Exec Roundtable: Agentic AI for Contact Center Intelligence

Upcoming event locations:
Hanoi, July 8th at 5.30pm, Sheraton Hanoi West( My Dinh area) Ho Chi Minh, July 10th at 5.30pm, The Log Restaurant Bangkok, July 31st at 10am (venue TBC)

Exclusive Insights Into Agentic AI-based CCI Technologies

Neurons Lab, AWS, and Twimbit are partnering up to provide forward-thinking enterprise leaders insights into the latest agentic AI-based CCI technologies.

This executive roundtable brings together decision-makers ready to implement AI-native call center technologies that deliver measurable results. Leveraging agentic AI to transform customer interactions and operational efficiency.

See the technology in action through a live demo of our call center intelligence solution “NeuraVoice”, with clear examples of implementation paths and ROI potential.

5.30 - 6:00 pm

AWS intro: Contact Center Intelligence Landscape Overview 2025

An overview of the latest insights, technologies, and challenges for CCI

6.00 - 6.30 pm

Twimbit: Delivering Exceptional CX with agentic AI

Key CX trends, framework for implementing agentic AI in CX, use cases, and building the business case for Agentic AI in CX

6.30 - 7.00 pm

Neurons Lab: Agentic AI-based CCI Technology in Action

A live demo of the “NeuraVoice” solution, an AI-powered Contact Center Intelligence solution that transforms customer service operations through real-time agent coaching and post-call insights to deliver measurable improvements in customer satisfaction and operational efficiency

Celebal Technologies demo

Celebal Technologies demos their omnichannel CX transformation solution powered by cutting-edge Generative AI

7.00- 7.30 pm

Question & Answer session with speakers

7.30 pm onwards

Networking & Dinner

Key Event Takeaways

Seize the opportunity to network with leading CX space experts.

Discover groundbreaking agentic AI trends and strategies that are reshaping customer engagement.

Gain immediate, actionable insights to enhance agent performance.

Maximize ROI and drive sustainable growth for your enterprise.

Experience a live demonstration of our agentic AI-powered CCI Solution.

What to Expect

Empower Your Agents, Elevate Your CX

Equip your agents with real-time insights and contextual knowledge, empowering them to make lightning-fast decisions, automate repetitive tasks, and deliver exceptional service.

Enhance Customer Loyalty with Personalized Experiences

Discover how our GenAI-driven voice bot can transform customer satisfaction by not only resolving inquiries but also crafting personalized experiences that resonate with each customer, leaving them delighted and engaged.

Unlock Performance Insights for Growth

Unravel the secrets of in-depth evaluations of each interaction, uncovering key performance metrics and identifying areas for improvement using customizable KPIs such as summarization, topic modeling, and CSAT scores.

Insights from Industry Innovators

Gain valuable insights into the latest trends & best practices in redefining your customer engagement while connecting with like-minded professionals to discuss how we can create value at every critical point in the customer journey.

Upcoming Roundtables: Join Us In the Following Locations

July 8th at 5.30pm, Sheraton Hanoi West( My Dinh area)

Hanoi

July 10th at 5.30pm, The Log Restaurant

Ho Chi Minh

July 31st at 10am (venue TBC)

Bangkok

Igor Sydorenko, Co-Founder & CEO, Neurons Lab

At Neurons Lab, We See a Trend:

“We're witnessing a fundamental shift in call center operations. Organizations are moving beyond basic automation to create truly intelligent customer service ecosystems. The most successful implementations we've seen don't just deploy AI tools – they build AI-native operations where human agents and AI work together seamlessly. Companies that approach this strategically are seeing 30-40% increases in efficiency while simultaneously improving customer satisfaction scores."