Leading ASEAN Telecom Enhances Business Intelligence & Decision-making with NeuraChat-Powered AI Assistant

Overview

A major telecommunications operator in Southeast Asia—serving millions of customers across mobile, digital, and financial services—partnered with Neurons Lab to build a virtual insights assistant, an enterprise AI platform that transforms how business users access critical performance data. The solution enables teams to ask questions via Google Chat and receive comprehensive insights within seconds.

Challenges

The telecom operator’s data landscape was creating significant operational bottlenecks:

Manual Data Compilation: Business teams spent 40+ hours monthly navigating multiple dashboards and systems to gather routine performance metrics, requiring constant analyst support for basic queries.

Information Fragmentation: Critical insights were scattered across structured systems (Databricks) and unstructured content (financial reports, strategic documents, market research), making comprehensive analysis slow and incomplete.

Limited Enterprise Accessibility: Non-technical users couldn’t extract meaningful insights from complex data architectures, creating bottlenecks and delaying strategic decisions across departments.

Approach

We co-created an AI-native solution that bridges enterprise data complexity with intuitive user experience:

Production-Ready AI Orchestration: Built the virtual assistant using our proven NeuraChat platform—specialized AI agents for text-based business conversations with multi-agent orchestration capabilities. The solution features intelligent chat routing that captures user intent and directs queries to specialized agents (Account Info, Data Analytics, Document Processing) using LangChain/LangGraph technology—no technical training required.

Advanced Document Intelligence: Implemented ColPali Document AI on AWS infrastructure for intelligent extraction from PDFs, presentations, and reports, creating unified insights from structured and unstructured data sources.

Enterprise-Grade Infrastructure: Deployed on AWS with Terraform automation, featuring auto-scaling architecture supporting 1000+ concurrent users, SOC 2 compliance, and role-based access controls integrated with existing identity management.

Zero-Training Interface Strategy: Delivered native Google Chat integration alongside dedicated Bedrock web portal, enabling immediate adoption while providing advanced analytics capabilities for power users.

Response beyond plain text: The solution generates interactive dashboards and visual outputs—charts, trend lines, and tables—delivered in just a few seconds. This capability turns raw metrics into actionable insights that are easy to interpret and share.

The Impact

The AI virtual insights assistant delivered measurable transformation:

• 40% reduction in data retrieval time compared to manual methods, with sub-3 second response times for complex multi-source queries
• 95% accuracy in AI-generated responses with intelligent caching ensuring reliable insights for critical business decisions
• 1000+ concurrent users supported with elastic scaling maintaining consistent performance during peak usage
• Accelerated decision-making across all business units—from real-time quarterly revenue analysis ($2.1B vs $2.0B budget tracking) to customer churn predictions and market opportunity assessment
• Dashboards and visuals delivered instantly, turning queries into compelling presentations ready to share with team members and stakeholders

Conclusion

This success story demonstrates how established enterprises can achieve measurable AI transformation through practical implementation focused on business outcomes. The telecommunications operator successfully democratized data access while maintaining enterprise security and governance standards.

From pilot to production in 60 days, the virtual assistant provides a scalable foundation for advanced AI-driven analytics, positioning the organization as a data-driven leader in the rapidly evolving telecommunications market.